2/ Cognitive Load1

Too much info, too little brainpower. Cognitive Load refers to the mental effort required to process information, we only have so much within our working memory. When we’re overloaded, decision-making gets harder. So the trick is to streamline and simplify each decision and their steps as simple as possible.

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Behavioural Principles in use: 11/ Availability Heuristic We tend to make decisions based on what’s most familiar or easily recalled. 25/ Default Bias We’re more likely to go with preset options than make new choices. 2/ Cognitive Load Too much information overwhelms us and slows decision-making. 8/ Affordance...

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